Return, Replacement & Refund Policy

At SlayMyCase, we carefully inspect and pack our products before dispatch. We want you to receive your order in good condition. This policy explains the circumstances under which returns, replacements, or refunds may be considered.

1. Return Policy

SlayMyCase does not offer returns or exchanges for change of mind, personal preference, or incorrect product/model selection.

Returns or replacements may only be considered when the product received is damaged, defective, or incorrect, subject to verification and the conditions mentioned below.

2. Replacement for Damaged or Defective Products

If you receive a damaged or defective product, you must contact us within 3 days of receiving your order.

To request a replacement, please provide:

  • Your order number.
  • Clear photographs of the product and packaging.
  • A description of the issue.
  • A valid and authenticated unboxing video.

After reviewing the claim, SlayMyCase will determine whether the product qualifies for replacement.

If the claim is approved, we will provide the necessary return instructions. A replacement will be dispatched after the returned product is received and verified.

3. Unboxing Video Requirement

An unboxing video is mandatory for claims involving damaged, defective, missing, or incorrect products.

The video should clearly show:

  • The sealed package before opening.
  • The complete opening of the package.
  • The product received.
  • The packaging and shipping label.
  • The damage, defect, missing item, or other issue being reported.

The video should be continuous and unedited wherever possible.

Claims without a valid unboxing video may not be accepted.

This requirement helps us verify the condition of the package and product at the time of delivery.

4. Wrong Product or Mobile Model Ordered

Customers are responsible for checking the mobile model, product, variant, colour, design, and quantity before placing an order.

We do not accept returns, exchanges, or replacement requests when:

  • The customer selected the wrong mobile model.
  • The customer ordered the wrong product or variant.
  • The customer changed their mind.
  • The customer does not like the product after receiving it.
  • The product does not meet the customer's personal preference.

Please carefully check your mobile model and product details before completing your purchase.

5. Product Colour Difference

We make reasonable efforts to display product images and colours accurately on our website.

However, colours may appear slightly different depending on the customer's screen brightness, contrast, resolution, display settings, or device.

Minor differences in colour or appearance will not qualify for a return, replacement, or refund.

6. Refund Policy

Refunds are considered only for eligible cases where a refund is approved by SlayMyCase.

Where applicable, refunds will generally be processed after the returned product has been received and verified.

The refund amount and method may depend on the circumstances of the case and the original payment method.

7. RTO (Return to Origin) Orders

If an order is returned to our warehouse because the customer:

  • Was unavailable to receive the order,
  • Refused the delivery,
  • Provided an incorrect/incomplete address, or
  • Could not receive the package after the courier's delivery attempts,

the order may be classified as RTO (Return to Origin).

Refunds for RTO orders are not automatically initiated.

Customers may contact SlayMyCase to request re-shipment. Re-shipment will require confirmation of the correct address and contact details, and additional shipping charges may apply where applicable.

8. Conditions for Replacement or Refund

To be eligible for a replacement or refund, the customer must:

  • Report the issue within 3 days of delivery.
  • Provide the order number.
  • Provide clear photographs/videos supporting the claim.
  • Provide a valid unboxing video where required.
  • Follow the return instructions provided by SlayMyCase.
  • Return the product in the condition requested by our support team.

All claims are subject to verification and approval by SlayMyCase.

9. Non-Eligible Returns / Replacements

A return, replacement, or refund may not be provided for:

  • Wrong mobile model ordered by the customer.
  • Wrong product, variant, colour, or design selected by the customer.
  • Change of mind or personal preference.
  • Minor colour differences due to screen settings.
  • Damage caused by misuse, improper handling, or normal wear and tear.
  • Claims made after 3 days of delivery.
  • Claims without sufficient supporting evidence.
  • Claims where a required unboxing video is not provided.

10. Contact Us

For any return, replacement, or refund-related questions, please contact us: