Shipping & Replacement Policy

Effective Date: 28-08-2026

At SlayMyCase, we aim to provide a smooth and reliable shopping experience. This Shipping & Replacement Policy explains our order processing, delivery, replacement, and refund terms.

1. Payment Methods

SlayMyCase accepts the following payment methods, subject to availability at checkout:

  1. UPI
  2. COD

All online payments are processed through secure third-party payment gateways.

2. Shipping

SlayMyCase ships orders across cities and serviceable locations throughout India.

Order Processing

All orders are generally processed and dispatched within 1–2 business days, excluding Sundays and public holidays.

Delivery Time

Orders are usually delivered within 0–7 working days after dispatch, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary based on the customer's location, courier availability, weather conditions, festivals, holidays, or other unforeseen circumstances.

3. Possible Delivery Delays

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  1. Courier partner issues
  2. Weather conditions
  3. Festivals and public holidays
  4. Remote or difficult-to-service locations
  5. Incorrect or incomplete address information
  6. Unforeseen logistical circumstances

In such situations, SlayMyCase will make reasonable efforts to assist the customer and provide relevant updates where possible.

4. Delivery Address

Orders will be shipped to the address and contact details provided by the customer at the time of placing the order.

Customers are responsible for providing accurate and complete delivery information, including their name, address, PIN code, and contact number.

Once an order has been dispatched, changes to the delivery address may not be possible.

5. Failed Delivery & RTO Orders

If a customer is unavailable to receive the order or fails to accept the shipment after multiple delivery attempts by the courier, the order may be returned to our warehouse as RTO (Return to Origin).

For RTO orders:

  1. Refunds are generally not initiated automatically.
  2. Customers may contact SlayMyCase to request re-shipment.
  3. Re-shipment may require confirmation of a new/updated address and contact details.
  4. Additional shipping charges may apply for re-shipment, where applicable.
  5. Re-shipment will be processed after confirmation and may be dispatched on the next working day or as soon as reasonably possible.

6. Replacement Policy

SlayMyCase offers replacement only in cases where the product received is damaged or defective, subject to verification.

Customers must contact us within 3 days of receiving the order to report a damaged or defective product.

To raise a replacement request, customers should provide:

  1. Order number
  2. Clear photographs/videos of the product received
  3. A clear explanation of the issue
  4. An authenticated, continuous unboxing video of the package

7. Unboxing Video Requirement

For any claim involving a damaged, defective, missing, or incorrect item, the customer must provide a clear and continuous unboxing video showing:

  1. The sealed package before opening.
  2. The opening of the package.
  3. The product and packaging received.
  4. The issue with the product, if applicable.

Replacement or refund claims may not be accepted without a valid unboxing video, as the video is required to help us verify the condition of the package and product at the time of delivery.

8. Wrong Product / Wrong Model Ordered

Customers are responsible for selecting the correct product, mobile model, variant, colour, or design before placing an order.

We do not provide replacement or exchange simply because a customer ordered the wrong model, variant, colour, or product, or later changed their mind.

9. Product Colour & Appearance

We make reasonable efforts to display product colours and images accurately on our website.

However, the actual colour or appearance of a product may vary slightly depending on the customer's device screen, brightness, contrast, resolution, and display settings.

Minor differences in colour or appearance will not qualify for replacement or refund.

10. Replacement Process

If a replacement request is approved, SlayMyCase may provide the customer with instructions for returning the affected product.

Once the returned product is received and verified, an eligible replacement will be dispatched subject to product availability.

If the same product is unavailable, SlayMyCase may provide an appropriate alternative or other resolution at its discretion.

11. Refunds

Refunds, where applicable, will be processed only after the claim has been reviewed and approved by SlayMyCase.

Refund eligibility is subject to the circumstances of the case and the terms of this policy.

Refund processing time may vary depending on the original payment method and payment gateway.

12. Non-Eligible Claims

Replacement or refund requests may not be accepted in cases including, but not limited to:

  1. Customer ordered the wrong mobile model or product.
  2. Customer changed their mind or disliked the product.
  3. Minor colour differences caused by screen/display settings.
  4. Damage caused after delivery due to misuse, improper handling, or normal wear and tear.
  5. Claims submitted after the specified reporting period.
  6. Claims without sufficient evidence or a valid unboxing video where required.
  7. Products returned without prior approval from SlayMyCase.

13. Contact Us

For questions regarding shipping, delivery, replacement, or refund requests, please contact us:

SlayMyCase
Website: www.slaymycase.store
Email: officialslaymycase@gmail.com
Phone/WhatsApp: 8085028000
Address: [8 New Mechanic Nagar In line of apple hospital]